UK regulator investigates whether Microsoft misled personal and family customers

The UK's Competition and Markets Authority says the probe would examine Microsoft's addition of its AI assistant Copilot to Microsoft 365 subscriptions

2 min readNew DelhiUpdated: Jul 30, 2026 12:28 PM IST Shares of Microsoft plunged 1.5% in early trading. (Image Source: Reuters)Britain’s antitrust regulator said it would investigate Microsoft over whether it misled personal and family customers when marketing subscription plans for its ever-popular Microsoft 365 prod

Watchdog asks whether customers were clearly told how to avoid the costlier AI-equipped plans

The probe would examine Microsoft’s addition of its AI assistant to Microsoft 365 subscriptions.

Watchdog investigating whether Microsoft misled customers on subscription costs  lbc.co.uk

The investigation is looking at changes made to monthly and annual subscription plans for Microsoft 365.

The investigation is looking at changes made to monthly and annual subscription plans for Microsoft 365.

The investigation is looking at changes made to monthly and annual subscription plans for Microsoft 365.

FILE PHOTO: A view shows a Microsoft logo at Microsoft offices in Issy-les-Moulineaux near Paris, France, March 25, 2024. REUTERS/Gonzalo Fuentes/File Photo 29 Jul 2026 06:13PM (Updated: 29 Jul 2026 06:15PM) LONDON, July 29 : Britain's antitrust regulator said it will investigate Microsoft over its marketing of subscri