Sainsbury's suspends use of AI cameras in branch after customer wrongly accused of being a shoplifter

Sainsbury's has halted its use of live facial recognition technology at one of its branches after a customer was wrongly identified as a shoplifter and asked to leave.

‘What upset me was thinking this is what the future could be’ - Matt Arnold, who was wrongly identified as a shoplifter

Sainsbury's suspends use of live facial recognition after shopper wrongly accused of shoplifting  GB News

Sainsbury’s suspends live facial recognition after customer wrongly accused of being a shoplifter Milo Pope | Live News reporter Published August 17, 2026 9:26am Updated August 17, 2026 9:26am A Sainsbury’s customer was stopped by two staff members for a ‘previous incident’ (Picture: Getty Images) Sainsbury’s has suspe

The facial technology has been deployed by the Met in six previous Premier League matches, including both north London derbies last season.