AI receptionist at GPs ‘can’t understand’ Yorkshire accents

Patients in Yorkshire are struggling to use an artificial intelligence (AI) GP receptionist because it cannot understand their accents, a health watchdog has said. In some surgeries, the triaging of patients is done using a AI system called EMMA, designed to cut waiting times on the phone.However, Healthwatch Rotherham

An AI system called EMMA is being used to cut phone waiting times for the NHS and patients - but some say their Yorkshire accents are not being understood.