Your legal rights if a shop refuses to give you a refund

NewsUK NewsIt's important that you know this.06:21, 01 Aug 2026Have you ever tried to take something back to a shop only to be told: "We don't do refunds"? Refunds are so commonplace these days that you may assume that you have a legal right to them. But this is not the case. Although there are certainly common circumstances in which shops do have to give you a refund, you do not in general have a legal right to it.‌The UK Government has set out the law on accepting returns and giving refunds. Here are some of the most important things you need to know, including why it might be better to buy online than in a shop where possible:‌You have exactly the same rights to refunds when you buy items in a sale as when you buy them at full price.You may be entitled to a refund, replacement, repair a