Your exit interviews are asking the wrong questions

“She didn’t quit because she didn’t love the job. She quit because her son’s school kept calling her out of meetings, because the after-school program in her neighborhood closed, because by the time she got home on two buses she had nothing left. None of that appeared on the exit survey.” Her manager told me this story when I asked what he wished the company’s people team understood. He’d lost four high performers in 18 months—all for reasons that never made it into a data field, because no…