Woman ‘doesn’t receive’ dresses ordered on Instagram for wedding, wins Rs 36,880

5 min readNew DelhiJul 27, 2026 03:59 PM IST Holding the Instagram boutique liable, the commission said that once it accepted full payment, it was legally bound to deliver the dresses or refund the buyer. (Image generated using AI)A Kerala District Consumer Commission has awarded a total payout of Rs 36,880 to an assistant professor, nearly 17 months after an Instagram boutique failed to deliver one of two dresses she ordered in February 2025 for a family wedding, ruling that sellers operating through social media platforms are equally bound by the Consumer Protection Act, 2019. The Kollam District Consumer Disputes Redressal Commission president S K Sreela and member Stanly Harold were hearing a complaint filed by Devi Priya R against Alankritha Boutique, an Ernakulam-based seller. The co