Dorde Krstic/Shutterstock AI is changing how people bank, save, borrow and ask for help. It could make finance faster, cheaper – and even more personal. But if customers cannot understand decisions, challenge mistakes or reach a human when things go wrong, “smart” finance may simply become a more efficient way to frustrate people. In the UK, a review by the Financial Conduct Authority pointed out that AI is not new to financial services. Banks have used it for years behind the scenes in algorith