Why emotional intelligence will be an important performance metric in the future of work

Many businesses discuss emotional intelligence, but in practice, this concept has remained in the background for quite some time. Sure, you see many references to it in management and leadership literature. However, employers didn’t consider it as a factor when it came to actual performance reviews and hiring decisions. This is what happens to anything they consider “soft skills.” In the culture of most countries in the Global North, the word “soft” alone suggests something less important than…