University ‘withholds’ student’s papers despite charging Rs 900 fee, ordered to pay Rs 2.55 lakh

4 min readNew DelhiJul 28, 2026 02:30 PM IST Educational institutions cannot withhold a student's academic documents after accepting the prescribed fee and escape liability for the resulting hardship, the commission said. (Image generated using AI) The Uttar Pradesh State Consumer Commission has ordered Deen Dayal Upadhyay University to pay Rs 2.55 lakh to a student after refusing to interfere with a consumer forum’s finding that the university unjustifiably withheld her academic documents despite accepting Rs 900 in fees. The Uttar Pradesh State Consumer Disputes Redressal Commission president, Justice Ajai Kumar Srivastava and member Sudha Upadhyay dismissed an appeal filed by the Gorakhpur-based university against an October 12, 2023 order of the District Consumer Disputes Redressal Com