UK households 'can claim back £199 overpayment' with method explained

MoneyEnergy billsOfgem has issued a reminder to UK residentsRory Poulter10:47, 04 Aug 2026Millions are being urged to check whether they are sitting on unclaimed cash.‌Energy regulator Ofgem has issued a reminder that customers who have built up a credit balance on their account are entitled to ask for a refund if they believe they have paid more than they owe. The latest Ofgem figures covering the year to March 2026 show energy companies were sitting on £3.2 billion of customers' money. It put the average credit balance for people paying by fixed monthly Direct Debit at £199.‌The call to act comes as many families continue to watch every penny after years of soaring energy costs, with some customers unknowingly leaving hundreds of pounds sitting in their supplier's account. A credit balan