Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI

Uber is laying off 10% of its community operations team, citing AI. Bloomberg/Getty Images Uber is laying off customer service employees, citing artificial intelligence. Employees on the community operations team who work remotely will also have to return to an office. The layoffs add Uber to the list of companies that have cut roles in the name of AI. Uber is cutting customer service roles — and it says artificial intelligence is the reason. The ride-hailing company is laying off about 10%…