Travel firm ‘denies’ refund as son’s accident derails Singapore trip, family wins Rs 86,000

4 min readNew DelhiJul 29, 2026 04:42 PM IST The family cancelled the Singapore trip after their son met with an accident, but instead of refunding the advance, MakeMyTrip deducted 20 per cent of the tour package amount. (AI-generated image) The Karnataka State Consumer Disputes Redressal Commission has directed MakeMyTrip to refund Rs 76,000 with interest and pay Rs 10,000 towards compensation and litigation costs to a Bengaluru man whose 2017 family holiday to Singapore was cancelled after his son met with an accident. Judicial member Ravi Shankar and member Sunita C Bagewadi were hearing an appeal filed by MakeMyTrip India Private Limited against an April 3, 2019 order of the Bengaluru district consumer commission, which had directed the travel company to refund the advance amount with