Travel agency puts ‘wrong’ name on airline ticket, Telangana man wins Rs 27,500 payout

4 min readNew DelhiJul 28, 2026 03:30 PM IST The commission observed that the travel agent remained liable for the booking error that caused the customer financial loss and mental agony. (AI generated image)A Telangana district consumer commission recently found a local travel agency guilty of deficiency in service after it allegedly mentioned a customer’s name incorrectly on his airline tickets, forcing him to cancel them and pay an additional penalty of Rs 4,200. The commission directed the travel agency to refund Rs 16,335 and Rs 4,200 towards the penalty incurred, and to pay Rs 7,000 as compensation. President B Uma Venkata Subba Lakshmi and C Lakshmi Prasanna and V Janardhan Reddy (members) were hearing the complaint filed by one Vijay Kumar Markala, who allegedly booked airline ticke