Sysadmin summoned to explain italics – to a user with at least two degrees

software What an idiot ON CALL Welcome to another edition of On Call, the reader-contributed column The Register runs each Friday to share your tech support stories.This week, meet a reader we'll Regomize as "Darwin," who once worked as a sysadmin for a Wall Street law firm – the sort of outfit that charges four-figure hourly fees and justifies them by pointing to its exceptionally smart and experienced staff.Darwin was busy updating a PC when one of the lawyer's secretaries called. REG AD "The lawyer needed help with Outlook," Darwin told On Call. He assumed an email problem could wait until he had finished the PC upgrade, so promised to be there in ten minutes. REG AD "The secretary called back and told me the lawyer insisted I come immediately."Darwin therefore hustled off to the lawyer