Southwest finally makes changes to its most controversial policy after years of customer backlash

You’ll want to take a seat — or two — for this big move. Southwest Airlines has updated a controversial policy after a trove of upset customers. The airline’s “Customer of Size policy” was for plus-size travelers who needed additional accommodations and was even praised in the past. In the past, Southwest would allow plus-sized passengers who requested an extra seat two options: purchase a seat at the time of booking so it’s ensured you’ll get the spot, or ask for a complimentary seat once you arrive. Folks who purchased would later receive a refund if the flight was not entirely full. Southwest has reversed its Customer of Size policy where plus-size passengers no longer need to pay for an extra seat MichaelVi – stock.adobe.com However, back in January the Dallas-based company switched th