Received ‘wrong-colour’ shoes, refund comes after ‘129 days’, Kerala woman wins Rs 4,000

4 min readNew DelhiJul 30, 2026 04:30 PM IST The commission noted that the e-commerce platform refunded the cost of the shoes only after receiving a legal notice from the woman. (AI-generated image)A Kerala consumer commission has found Amazon Seller, an e-commerce platform, deficient in service for delaying the refund to a customer who allegedly received Allen Cooper safety shoes in the wrong colour. Although the online platform refunded the Rs 2,056 purchase price after receiving a legal notice, the commission directed it to pay Rs 4,000 for the inconvenience caused to the customer. President D B Binu, along with members Ramachandran V and Sreevidhia T N of Ernakulam district, was hearing the complaint filed by Nayanthara V J, who ordered grey Allen Cooper safety shoes in September 2023.