Punjab resident wins Rs 36,000 after packers ‘refuse’ refund for ‘extra’ amount paid

A consumer body in Punjab has held a packing and moving company liable for deficiency in service and unfair trade practice for retaining Rs 26,080 from a customer’s excess payment, and ordered it to refund the amount with 9 per cent interest and Rs 10,000 compensation.President Naveen Puri and member Prem Singh Salaria of the Hoshiarpur District Consumer Disputes Redressal Commission was hearing a complaint by Vikalp Singh against Sri Satya Packers and Movers alleging failure to refund the outstanding balance of an excess payment they received during his house shifting. Despite being served with notice, the company neither appeared before the commission nor filed its written version within the statutory period and was proceeded against unilaterally.“Retaining a consumer’s excess money with