New ScotRail app branded 'shambles' as customers hit by technical glitches

NewsScottish NewsScotrailCustomers say they have been locked out of their accounts.08:51, 30 Jul 2026ScotRail has apologised after customers were left in chaos following a bungled new app rollout across Scotland.‌The rail operator switched from its previous Trainline-powered booking platform to a new official app and website on Thursday.‌The new system was immediately hit by technical problems with frustrated customers reporting they were locked out of their accounts.‌Users have also reported password reset emails failing to arrive, being unable to log into their accounts and, in one case, paying for a ticket that never appeared in the app.Commuters branded the app "a shambles" and took to social media to complain.One passenger claimed: "Just purchased a ticket, money gone from my account.