Kerala businesswoman’s Rs 25 lakh bottling machine ‘fails’ to work, wins replacement, Rs 75,000

5 min readNew DelhiJul 28, 2026 04:30 PM IST Relying on the expert's findings, the commission held that while the machine itself was not defective, the manufacturer's after-sales service had been deficient. (Image generated using AI) A food entrepreneur’s Rs 25 lakh investment in an automated bottling machine turned into a costly nightmare after the equipment failed to function properly from day one. A Kerala Consumer Commission has now directed the manufacturer to replace the machine and pay Rs 75,000, holding that poor installation and after-sales service, not a manufacturing defect, caused the breakdown. The Palakkad District Consumer Disputes Redressal Commission president Vinay Menon V and members Vidya A and Krishnankutty N K were hearing a complaint filed by SKS Foods, a proprietary