Mary Jane Copps, a conversation coach known as "The Phone Lady," said anxiety around phone calls is prevalent among young professionals. Mary Jane Copps Mary Jane Copps, a conversation coach, said phone call anxiety is prevalent among young workers. Copps said young people lack practice in handling uncertain, spontaneous dialogue. Copps said executives recognize the value of communication but often don't invest in training staff. This as-told-to essay is based on a conversation with Mary Jane