How to use ScotRail's new app after launch chaos

Scots will need to use the new app to purchase tickets.10:09, 30 Jul 2026ScotRail has officially launched its new mobile app and website, with thousands of commuters being urged to sign up. Saying goodbye to its old booking system from today (July 30), Scots will need to use the new app in order to purchase tickets.‌This new booking system has been created to help improve customer experience by providing a "simpler, faster, and more reliable" way to plan, purchase and buy tickets. However, the new app has already hit a stumbling block as the launch resulted in chaos for users.‌As recently reported, ScotRail has had to issue an apology as customers were left facing glitches and technical problems this morning. Along with being unable to recover their accounts from the previous Trainline-pow