How a Hong Kong charity is using AI to help migrant workers tackle exploitation

Overwhelmed by a high volume of inquiries, a 17-member Hong Kong charity offering pro bono help to migrant workers has turned to artificial intelligence (AI) to scale up its operations. David Bishop, co-founder and director of local non-governmental organisation Migrasia, described the systemic abuse embedded in global labour migration as an existential “climate change-level” crisis, as ageing populations across major economies worsen labour shortages. Likening the organisation’s AI chatbot,...