Groceries fail to arrive in ‘promised 30 minutes’, Bengal man wins Rs 25,000

3 min readNew DelhiJul 30, 2026 04:00 PM IST The complainant alleged that the delivery was delayed by at least one hour. (Image generated using AI)A district consumer commission in West Bengal has held an e-commerce platform liable for deficiency in service and directed it to pay Rs 25,000 to a customer after finding that it failed to deliver grocery orders within its advertised 10-30 minute window. President DN Roy Barman and member Rajasree Dasgupta observed that due to non-supply of the items on time and cancellation of the order without prior information, the complainant suffered harassment, mental pain and agony.“From the unchallenged testimony of PW1 (complainant), it is established that the OP failed to supply the required products as per agreement on time. Thus the case of deficien