‘Faulty lock’ causes loss of new diamond earring, Haryana woman wins Rs 47,000

4 min readNew DelhiJul 29, 2026 02:00 PM IST The company and its dealer denied liability, arguing that the allegation of a manufacturing defect was fabricated and the earring was lost because of negligent handling. (AI-generated image)A Haryana consumer forum has directed Tanishq and its authorised dealer to pay Rs 47,000 to a customer after a manufacturing defect in the lock of a pair of gold and diamond earrings sold by the jewellery brand allegedly caused one of the earrings to fall off and become lost. President Sanjeev Jindal and members Jyoti Siwach and Khushwinder Kaur of the Gurgaon District Consumer Disputes Redressal Commission ordered Tanishq-Titan Company Ltd and its dealer to jointly refund Rs 21,500, the value of the lost earring, besides paying Rs 15,000 as compensation for