Dealing with difficult customers? Taking a few minutes to reflect on your day may help

Employees in customer service industries often face hostility in their work environments. When interacting with the public, customers can be rude or demanding. In recent years, the public has grown increasingly toxic and sometimes dangerous. If a customer yells or threatens an employee, that interaction on its own is jarring. But when these incidents accumulate over months and years, the mental health toll grows. Our recent research found there are tactics individual employees can use to…