Canara Bank auto-debits Rs 53,464 on Sunday to close gold loan, woman wins Rs 45,000

5 min readNew DelhiJul 28, 2026 07:30 AM IST The district consumer commission said that the loan was secured loan backed by pledged gold ornaments, and therefore bank already had adequate security for recovery. (AI-generated Image) The District Consumer Commission, Palakkad, held Canara Bank liable for deficiency in service after it automatically debited Rs 53,464 from a customer’s savings account on a Sunday to close a secured gold loan. The commission awarded Rs 35,000 compensation to the complainant. A bench of president Vinay Menon V and members Vidya A and Krishnankutty N K also awarded Rs 10,000 litigation costs, finding the deduction unauthorised.“We hold that debiting of Rs 53,463 on a Sunday from the complainant’s savings bank account to the gold loan account was not as per the te