Brand-new AC ‘breaks down’ within days, Hyderabad man wins over Rs 80,000 payout

4 min readNew DelhiJul 29, 2026 07:00 AM IST The commission noted that the man had paid Rs 60,431 for the AC on April 29, 2024, but it broke down within days of installation. (AI-generated image) A Telangana district consumer commission has held Reliance Retail Ltd liable for deficiency in service and unfair trade practice after a Hyderabad man’s brand-new air conditioner allegedly broke down within days of installation and the company failed to fix it. The commission directed the company to refund Rs 60,431 to the man, along with Rs 20,000 as compensation. President Chitneni Latha Kumari and member Kathyayani Khandavilli were hearing the complaint filed by one Raghavendra Kaliga, who purchased the said AC from Reliance Retail in April 2024. “In spite of several emails from the complainant