BPO firm Teleperformance to open 1st Vietnam site as AI changes outsourcing

InterviewCEO says Hanoi hub to focus on data services for domestic and multinational clientsTeleperformance CEO Jorge Amar during an interview in Tokyo. (Source photos by Teleperformance and Tsubasa Suruga)TSUBASA SURUGAJuly 30, 2026 11:29 JSTTOKYO -- French business process outsourcing group Teleperformance plans to open its first site in Vietnam by the end of this year, its chief executive told Nikkei Asia, targeting demand for artificial intelligence data services as the technology reshapes the call center industry.