Sydney Morning Herald
AsiaPac · 1 hrs ago
✦ 72◉ Centre
Are chatbots making things more difficult than old-fashioned transactions?
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Quality 72/100
Partisan intensity 45/100
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◉ Centre ✓ Fair headline
The article examines whether chatbots used in consumer transactions are more problematic than traditional customer service methods, noting that interactions with chatbots depend on their understanding of previous conversation context.
Are chatbots making things more difficult than old-fashioned transactions?
These days as consumers, we are often locked into these false amities with chatbots, our to-and-fro reliant on what previous questions and responses have been digested by the software.
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