AC shows ‘low cooling’ 9 days after purchase, senior citizen customer wins Rs 48,450

5 min readNew DelhiJul 27, 2026 07:00 PM IST A consumer cannot be expected to repeatedly approach the service centre for the same air conditioner defect during the warranty period, the commission said. (Image generated using AI)A Punjab Consumer Commission has ordered Whirlpool to pay Rs 48,450, including a refund of the air conditioner’s purchase price, to a 68-year-old ex-serviceman after a split air conditioner he bought in May 2024 allegedly began malfunctioning just nine days after purchase, holding the company liable for deficiency in service and unfair trade practice. The Amritsar District Consumer Disputes Redressal Commission president Jagdishwar Kumar Chopra and member Mandeep Kaur were hearing a complaint filed by one Pardeep Kumar under the Consumer Protection Act, 2019 against