83-year-old bedridden man’s landline cut for 2 years, BSNL to pay Rs 15,000

5 min readNew DelhiJul 25, 2026 04:30 PM IST The District Consumer Commission was dealing with a plea of retired 83-year-old BSNL employee. (AI-generated Image)Holding that leaving an 83-year-old bedridden retiree without his landline for over two years caused severe mental agony and amounted to an unfair trade practice, the District Consumer Commission, Kangra, directed BSNL to restore his concessional telephone connection and pay Rs 15,000 as compensation for deficiency in service. A bench of president Hemanshu Mishra and members Arti Sood and Narayan Thakur said that we believe that before disconnecting the telephone connection, the complainant should have been informed that the facility being enjoyed by him had become obsolete.“The complainant is an 83-year-old consumer of the opposite